Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
innoshoppe.com offers various kinds of Payment Methods as shown below:-
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank Bhd
Bank Account : 5128 4852 2870
Account Name : Inno Asia Distribution Sdn Bhd
After payment is made, please email us the payment slip with the following details:
- Your Order No :
- Your Name and Contact Number:
- Payment Amount:
- Bank Name :
- Banking Date :
- Banking Time :
- Banking Reference No :
You may scan and email us the above info to firstname.lastname@example.org or click on "Receipt Upload" at the footer of the webpage to upload your payment slip.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that was used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please email our customer service at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped cannot be canceled.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
Delivery usually will take about 3 to 5 working days. However, there may be a possibility that your order may not arrive on schedule due to courier delay.
Q. Can I specify the delivery day and time?
All our deliveries are via courier. Hence, we would not be able to determine the day and time of delivery.
Q. I still have doubts!
Should you require further information or assistance, kindly email us at firstname.lastname@example.org